We wish for all to please STAY HOME and please STAY SAFE We are still in full operation during the lockdown, serving Essential Services needs. For more information and support on COVID-19 please visit www.sacoronavirus.co.za

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Shared Hosting
Bronze Hosting
 
R40.00
Monthly
 
1 Website 1GB (NEW) SSD Disk Storage 2GB Web Traffic 10 E-Mail Accounts 1 x FTP Account 10 Sub-Domains1 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
14 Day Free Trial
 
R0.00
Free
 
1 Website 200Mb (NEW) SSD Disk Storage 1GB Web Traffic 2 E-Mail Accounts1 x FTP Account 1 xSub Domain1 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
Silver Hosting
 
R60.00
Monthly
 
1 Website 2GB (NEW) SSD Disk Storage 5GB Web Traffic 25 E-Mail Accounts 1 x FTP Account 100 Sub-Domains 5 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
Gold Hosting
 
R100.00
Monthly
 
2 Websites + 1 FREE Domain 5GB (NEW) SSD Disk Storage Unlimited Web Traffic 100 E-Mail Accounts 1 x FTP Account 100 Sub-Domains50 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
Platinum Hosting
 
R200.00
Monthly
 
8 Websites + 1 FREE Domain 10GB (NEW) SSD Disk Storage Unlimited Web Traffic500 E-Mail Accounts 5 x FTP Account500 Sub-Domains 100 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
Ultimate Hosting
 
R300.00
Monthly
 
12 Websites + 1 FREE Domain 12GB (NEW) SSD Disk Storage Unlimited Web Traffic1000 E-Mail Accounts 10 x FTP Account1000 Sub-Domains 100 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup
Linux Virtual Private Servers
VPS SSD S
 
R100.00
Monthly
 
Disk Space – 10 GB SSD RAM – 1 GB RAMCPU – 1 CPU vCore Bandwidth – 500GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/m
VPS SSD M
 
R240.00
Monthly
 
Disk Space – 50GB SSD RAM – 2 GB RAMCPU – 2 CPU vCore Bandwidth – 1000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/m
VPS SSD L
 
R420.00
Monthly
 
Disk Space – 100GB SSD RAM – 4 GB RAMCPU – 2 CPU vCore Bandwidth – 1500 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/m
VPS SSD XL
 
R650.00
Monthly
 
Disk Space – 200GB SSD RAM – 6 GB RAMCPU – 4 CPU vCore Bandwidth – 2000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/m  –
VPS SSD XXL
 
R1,220.00
Monthly
 
Disk Space – 500GB SSD RAM – 8 GB RAMCPU – 8 CPU vCore Bandwidth – 2000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/mAdditional Disk Space – R2.50 p/GB
VPS SSD XXL +
 
R1,580.00
Monthly
 
Disk Space – 500GB SSD RAM – 16 GB RAMCPU – 8 CPU vCore Bandwidth – 2000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/mAdditional Disk Space – R2.50 p/GB
VPS SSD XXL ++
 
R2,050.00
Monthly
 
Disk Space – 500GB SSD RAM – 24 GB RAMCPU – 10 CPU vCore Bandwidth – 2000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/mAdditional Disk Space – R2.50 p/GB
VPS SSD XXL +++
 
R2,480.00
Monthly
 
Disk Space – 500GB SSD RAM – 32 GB RAMCPU – 12 CPU vCore Bandwidth – 2000 GBBandwidth Overages – R 0.60/GBStatic IP Address –  1Additional IP Address – R30 p/mAdditional Disk Space – R2.50 p/GB
Linux Enterprise Cloud Servers
Linux Cloud S
 
R130.00
Monthly
 
Disk Space – 10 Gb SSD RAM – 1 Gb RAMCPU – 1 CPU vCore Bandwidth – 500GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVM
Linux Cloud M
 
R300.00
Monthly
 
Disk Space – 80 Gb SSD RAM – 2 Gb RAMCPU – 1 CPU vCore Bandwidth – 1000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVM
Linux Cloud L
 
R535.00
Monthly
 
Disk Space – 150 Gb SSD RAM – 4 Gb RAMCPU – 2 CPU vCore Bandwidth – 1000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVM
Linux Cloud XL
 
R800.00
Monthly
 
Disk Space – 300 Gb SSD RAM – 6 Gb RAMCPU – 4 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVM-
Linux Cloud XXL
 
R1,380.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 8 Gb RAMCPU – 8 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GB
Linux Cloud XXL +
 
R1,820.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 16 Gb RAMCPU – 8 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GB
Linux Cloud XXL ++
 
R2,480.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 24 Gb RAMCPU – 12 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GB
Linux Cloud XXL +++
 
R3,140.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 32 Gb RAMCPU – 16 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GB
Windows Enterprise Cloud Servers
Windows Cloud L
 
R535.00
Monthly
 
Disk Space – 150 Gb SSD RAM – 4 Gb RAMCPU – 2 CPU vCore Bandwidth – 1000GbBandwidth Overages – R 0.60/GbStatic IP Address – 1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMRemote desktop license
 R150 p/m
Windows Cloud XL
 
R800.00
Monthly
 
Disk Space – 300 Gb SSD RAM – 6 Gb RAMCPU – 4 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMRemote desktop license
 R150 p/m
Windows Cloud XXL
 
R1,380.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 8 Gb RAMCPU – 8 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GBRemote desktop license R150 p/m
Windows Cloud XXL +
 
R1,820.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 16 Gb RAMCPU – 8 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GBRemote desktop license R150 p/m
Windows Cloud XXL ++
 
R2,480.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 24 Gb RAMCPU – 12 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GBRemote desktop license R150 p/m
Windows Cloud XXL +++
 
R3,140.00
Monthly
 
Disk Space – 500 Gb SSD RAM – 32 Gb RAMCPU – 16 CPU vCore Bandwidth – 2000GbBandwidth Overages – R 0.60/GbStatic IP Address –  1Additional IP Address – R30 p/mHosted in South AfricaRemote KVMAdditional Disk Space – R2.50 p/GBRemote desktop license R150 p/m
SEO & SEM Services
Starter Pack SEO & SEM Management
 
R1,500.00
Monthly
 

Free Lifetime Local Domain Name
Includes Synergetix Gold Hosting Package


Synergetix Site Builder SEO Tools
Regular SEO and SEM Reports
Keyword Assitance
Up to 5 web pages
5 Keywords
Website Statistics
Daily Backups

Googlebot Crawling Assistance
Professional SEO & SEM Management
 
R2,400.00
Monthly
 

Free Lifetime Local Domain Name
Includes Synergetix Gold Hosting Package


Synergetix Site Builder SEO Tools
Regular SEO and SEM Reports
Keyword Assitance
Monitor Ranking
Up to 10 web pages
5 Keywords
Website Content Optimization
Website Statistics
Google Site Map Assistance
Daily Backups

Googlebot Crawling Assistance
Ultimate SEO & SEM Management
 
R4,800.00
Monthly
 

Free Lifetime Local Domain Name
Includes Synergetix Gold Hosting Package


Synergetix Site Builder SEO Tools
Local SEO
Regular SEO and SEM Reports
Keyword Assitance
Monitor Ranking
Up to 30 web pages
15 Keywords
Website Content Optimization
Link Building
Website Statistics
Google Site Map Assistance
Site Error Resolution Assistance
Daily Backups

Googlebot Crawling Assistance
Dedicated Servers
Silver SynServe
 
R1,500.00
Monthly
 
2 TB traffic
Intel Xeon E3-1230
16 GB ECC RAM
2 x 1TB SSD Drives
single power supply
Software RAID 1

"Get A WebSite" Services
Starter Content Management System Website – We do it for you!
 
R1,500.00
One Time
 

We create your website – Manage every Bit of the Process

We create and manage the complete site up to the point of going live
We include all the tools to manage the content
Setup the initial site Security
Setup the initial performance improvement components
Setup the initial tools to manage and monitor Search Engine Optimization
We also throw in 1 domain name, free for the 1st Year(.co.za, .org.za, .net or .online)
Please contact us for any custom requirements – This will include Booking Systems, Ticket Sales Solutions, Customer Relationship Management and so much more
e-Commerce Online Shop Content Management Website
 
R2,500.00
One Time
 

We create your website – Manage every Bit of the Process

We create and manage the complete site up to the point of going live
We include all the tools to manage the content
Setup the initial site Security
Setup the initial performance improvement components
Setup the initial tools to manage and monitor Search Engine Optimization
Online Store Addition – To Manage Products and Categories, Accept Payments and Manage Shipping
We also throw in 1 domain name, free for the 1st Year(.co.za, .org.za, .net or .online)
Please contact us for any custom requirements – This will include Booking Systems, Ticket Sales Solutions, Customer Relationship Management and so much more
eTicket System – Seating and Booking – e-Commerce Online Shop Content Management Website
 
R4,000.00
One Time
 

We create your website – Manage every Bit of the Process

We create and manage the complete site up to the point of going live
We include all the tools to manage the content
Setup the initial site Security
Setup the initial performance improvement components
Setup the initial tools to manage and monitor Search Engine Optimization
Online Store Addition – To Manage Products and Categories, Accept Payments and Manage Shipping
Online Ticket Sales, Seating and Check-Ins – To Manage Events with Calendars, Categories, Speakers, Bar Codes
and QR Codes, Custom Ticket Templates and Role Based Pricing
We also throw in 1 domain name, free for the 1st Year(.co.za, .org.za, .net or .online)
Please contact us for any custom requirements – This will include Booking Systems, Ticket Sales Solutions, Customer Relationship Management and so much more
"Get A WebSite" Custom Solution Starter
 
R9,000.00
One Time
 

We create your website – Manage every Bit of the Process

We create and manage the complete site up to the point of going live
We include all the tools to manage the content
Setup the initial site Security
Setup the initial performance improvement components
Setup the initial tools to manage and monitor Search Engine Optimization
Online Store Addition – To Manage Products and Categories, Accept Payments and Manage Shipping
Online Ticket Sales, Seating and Check-Ins – To Manage Events with Calendars, Categories, Speakers, Bar Codes
and QR Codes, Custom Ticket Templates and Role Based Pricing
We also throw in 1 domain name, free for the 1st Year(.co.za, .org.za, .net or .online)
Please contact us for any custom requirements – This will include Booking Systems, Ticket Sales Solutions, Customer Relationship Management and so much more
Television Video Advertising
Free Video and Animation Creation and Television Advertising 15 Second Slots
 
R500.00
Monthly
 

Free Creation of a 15 second Advertisment when signing up for at least a 6 month contract.
Your advert will show on Televisions in multiple locations.
(For More Details, Please contact us)
VPN
Standard
 
R150.00
Monthly
 
VPN from SiteLock offers High Speed, Secure, and Easy to Use VPN Security and Protection for Web Browsing. Shield your personal data and get peace of mind each time you use public Wi-Fi, access personal and work accounts on the road, or just want to keep your browsing history to yourself. This one subscription covers and protects up to 5 devices simultaneously.
Virtual School and Meeting Solution
Online Meeting Full Solution – Starter
 
R500.00
Monthly
R400.00 Setup Fee
Self Hosted – Own Brand Custom Conferencing Starter
Includes Gold Hosting Package
Try Demo: Open DEMO
Username: publicdemo
Password: publicdemo

Web and Mobile Application
Web Meeting – Voice, Text, WebCam and

Screen Share
Window/Application Share
Browser Tab Share


File Storage and Share – Documents, Photos, Audio and More….
Monitor Teacher and Student Activity
Photo Galleries
Manage Contacts
Manage Calendar / Class Schedules
Make and Share Notes
Integrate all of this in the Virtual Class/Meeting Rooms

THIS Including The following Secure Gold Hosting Solution
1 FREE DOMAIN Included.co.za.net.za.org.za.web.za.online
2 Websites 5GB Disk Storage Unlimited Web Traffic 100 E-Mail Accounts 1 x FTP Account 100 Sub-Domains50 mySQL Databases Free CPanel Certificates 1-Click Install Apps Vulnerability Detection and Patching Backups Cpanel Control Panel Free setup FREE Web Site Builder
Online Meeting Full Solution – Medium
 
R750.00
Monthly
R400.00 Setup Fee
Self Hosted – Own Brand Custom Conferencing Starter
Includes Platinum Hosting Package
Try Demo: Open DEMO
Username: publicdemo
Password: publicdemo

Web and Mobile Application
Web Meeting – Voice, Text, WebCam and

Screen Share
Window/Application Share
Browser Tab Share


File Storage and Share – Documents, Photos, Audio and More….
Monitor Teacher and Student Activity
Photo Galleries
Manage Contacts
Manage Calendar / Class Schedules
Make and Share Notes
Integrate all of this in the Virtual Class/Meeting Rooms

THIS Including The following Secure Platinum Hosting Solution
1 FREE DOMAIN Included.co.za.net.za.org.za.web.za.online
8 Websites10GB Disk StorageUnlimited Web Traffic500 E-Mail Accounts5 x FTP Account500 Sub-Domains100 mySQL DatabasesFree CPanel Certificates1-Click Install AppsVulnerability Detection and PatchingBackupsCpanel Control PanelFree setupFREE Web Site Builder
Online Meeting Full Solution – Large
 
R1,000.00
Monthly
R400.00 Setup Fee
Self Hosted – Own Brand Custom Conferencing Starter
Includes Ultimate Hosting Package
Try Demo: Open DEMO
Username: publicdemo
Password: publicdemo

Web and Mobile Application
Web Meeting – Voice, Text, WebCam and

Screen Share
Window/Application Share
Browser Tab Share


File Storage and Share – Documents, Photos, Audio and More….
Monitor Teacher and Student Activity
Photo Galleries
Manage Contacts
Manage Calendar / Class Schedules
Make and Share Notes
Integrate all of this in the Virtual Class/Meeting Rooms

THIS Including The following Secure Ultimate Hosting Solution
1 FREE DOMAIN Included.co.za.net.za.org.za.web.za.online
12 Websites12GB Disk StorageUnlimited Web Traffic1000 E-Mail Accounts10 x FTP Account1000 Sub-Domains100 mySQL DatabasesFree CPanel Certificates1-Click Install AppsVulnerability Detection and PatchingBackupsCpanel Control PanelFree setupFREE Web Site Builder

Business Hours

24/7 Telephone Support :
Office:  010 500 0824 or 011 568 2291

Standby No : 071 711 1700

Email: support@synergetix.co.za

Log Ticket: OPEN

Partnerships

Synergetix SAMSUNG Logo White

Online Store

SAMSUNG Partnership online Product Sales. FREE Delivery from SAMSUNG.

Terms and Conditions

Privacy Policy – T&C

1. Detailed description of goods and/or services
Synergetix is a business in the Information Technology industry that provides I.T Products, Networking Solutions and Hosting Services. 

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of email and telephonic confirmation, informing the user of delivery method, cost and date, as per the supplier’s method for the relevant product.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Synergetix is subject to availability. In cases of unavailability, Synergetix will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee.

5. Customer Privacy policy 
Synergetix shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the Synergetix bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Synergetix via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
 

8. Customer details separate from card details
Customer details will be stored by Synergetix separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
 

10. Responsibility 
Synergetix takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Synergetix chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 1104 Oulap Street, Wilgeheuwel, Roodepoort, 1724.

12. Variation 
Synergetix may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Synergetix private company based in South Africa trading as
Synergetix and with registration number 2004/087165/23 and Marcel Vermeulen and Patrick Mullin as Members.

14. (Your Company) contact details
Company Physical Address: 1104 Oulap Street, Wilgeheuwel, Roodepoort, 1724
Email: management@synergetix.co.za Telephone:+27 10 500 0824 

Synergetix operates the  https://store.synergetix.co.za website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Synergetix website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://store.synergetix.co.za, unless otherwise defined in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template and the Terms and Conditions Template.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

ACCEPTABLE USE POLICY (“AUP”)

1. Introduction

This AUP forms part of the Agreement applicable to all services and products offered by Synergetix and contracted for by customers and is designed to ensure compliance with the relevant laws of South Africa and protect Synergetix’s network, its services and products, customers and the internet community as a whole from improper and/or illegal activity over the internet. This AUP describes the conduct and practices that Synergetix regards as unacceptable on the part of the customer and/or visitor to our website and explains the rights that Synergetix has to respond to such unacceptable conduct and practices. Please take the time to review this AUP, as all service and product agreements will be subject to the provisions of this AUP. By accessing our website, or using our services and products, you agree to be bound without limitation or qualification to the rules, terms and conditions set out in this AUP.

2. Unacceptable Use and Prohibited Activities

2.1 Synergetix’s product and services may only be used for lawful purposes and activities. Synergetix prohibits any use of its services and products, including the transmission, distribution and storage of any material or content using Synergetix’s network that transgress, violate or are in non-compliance with any laws of South Africa, including, but not limited to:

2.1.1 any violation of with local and international laws prohibiting child pornography, obscenity, discrimination (including racial, gender or religious slurs), hate speech, speech designed to incite violence, intimidation or hatred and exchange control ;

2.1.2 any activity designed to defame, abuse, stalk, harass or physically threaten any individual in South Africa or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material;

2.1.3 any infringement on intellectual property rights and copyright laws including materials protected by local and international copyright, trademarks and trade secrets and furthermore including any sale, transmission or distribution of pirated or illegal software, video and/or voice content and recordings;

2.1.4 any violation of another’s right to privacy, including any effort to collect personal data of third parties without their consent or contrary to the applicable data privacy laws;

2.1.5 any fraudulent activity, including dubious financial practices, such as pyramid schemes; the impersonation of another customer without their consent; or any attempt to enter into a transaction or agreement with Synergetix on behalf of another customer without their consent; and

2.1.6 any activity which threatens the functioning, security or integrity of Synergetix’s network and services including, but not limited to:

2.1.6.1 any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Synergetix;

2.1.6.2 any effort to use Synergetix’s services, equipment and products to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”);

2.1.6.3 forging of any TCP/IP packet headers (“spoofing”) or any part of the headers of an email or a newsgroup posting;

2.1.6.4 any effort to breach or attempt to breach the security of another customer or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person;

2.1.6.5 any activity which threatens to disrupt the services offered by Synergetix through “denial of service attacks” (“DOS”/“DDOS”), flooding of a network, overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks;

2.1.6.6 any activity which in any way threatens the security of Synergetix’s network by knowingly posting, transmitting, linking to or otherwise distributing any information or software, which contains a virus, trojan horse, worm, lock, mailbom, cancelbot, malware, botnet or other harmful, destructive or disruptive component;

2.1.6.7 unauthorised access, use, probe, scan of monitoring of a systems security or authentication measures, data or traffic, without Synergetix’s explicit, written consent;

2.1.6.8 running services and applications with known vulnerabilities and weaknesses, e.g. insufficient anti-automation attacks, any traffic amplification attacks, including recursive DNS attacks and SMTP relay attacks; and

2.1.6.9 employing posts or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or auto responders other than for their own account; or resale of access to CGI scripts installed on our servers.

2.2 Spam and Unsolicited Electronic Mail
It is contrary to Synergetix’s policy for customers to use our servers to effect or participate in any of the following activities:

2.2.1 sending unsolicited bulk mail for marketing, commercial or any other purposes (political, religious or commercial) to persons (natural and juristic) who/which have not consented to receiving such mail;

2.2.2 using any part of Synergetix’s infrastructure for the purpose of unsolicited bulk mail, whether sending, receiving, bouncing, or facilitating such mail;

2.2.3 operating or maintaining mailing lists without the express permission of all recipients listed. In particular, Synergetix does not permit the sending of “opt-out” mail, where the recipient must opt out of receiving mail which they did not request. For all lists, the sender must maintain meaningful records of when and how each recipient requested mail. Synergetix may also monitor customers deemed to be operating “cleaning lists”, which is using illegally obtained email addresses, but removing addresses as complaints arise. Should Synergetix, at its discretion, believe that this is the case, it will be treated as SPAM.

2.2.4 failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated he/she wishes to be removed from such list, or failing to provide the recipient with a facility to opt-out;

2.2.5 using Synergetix’s service to collect responses from unsolicited email sent from accounts on other Internet hosts or e-mail services that violate this AUP or the AUP of any other Internet service provider;

2.2.6 advertising any facility on Synergetix’s infrastructure in unsolicited bulk mail (e.g. a web site advertised in spam);

2.2.7 including Synergetix’s name in the header or by listing an IP address that belongs to Synergetix in any unsolicited email whether sent through Synergetix’s network or not; and

2.2.8 failure to secure a customer’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed.

2.3 Public Space and Third Party Content and sites

2.3.1 Synergetix has no power to control the content of the information passing over the internet and its applications, including third party websites (whether accessible through the Synergetix network websites; contained within a directory of links on the Synergetix network or sites displayed as search results); e-mail; chat rooms; news groups; or other similar fora and our network is merely a conduit or means of access and transmission. Synergetix will not be held liable, whether directly or indirectly, for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any of the abovementioned content.

2.3.2 Access to public internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums, is entirely voluntary and at your own risk. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you.

2.3.3 Synergetix employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.

2.4 Usenet Newsgroups
The customer is responsible for determining and familiarising himself with the written policies of a newsgroup before posting to it or participating in any discussions. The customer must abide by these rules at all times, which can be obtained from the group’s administrators/moderators, upon request. The following are prohibited practices with regard to Usenet newsgroups and Synergetix reserves the right to delete and/or cancel posts which violate the following conditions:

2.4.1 excessive cross-posting of the same article to multiple newsgroups;

2.4.2 posting of irrelevant or off-topic material to newsgroups (also known as USENET spam);

2.4.3 posting binaries to a non-binary newsgroup; and

2.4.4 posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permit them.

2.5 Protection of Minors
Synergetix prohibits customers from using Synergetix’s services to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.

3. Determination of breach of this AUP

Synergetix reserve the right in its sole and unfettered discretion for determining what constitutes a violation of this AUP, provided that such decisions will be taken in line with the applicable legislation concerning the protection of consumer rights in force at the time, as applicable.

4. Notice and Take-down Procedures

4.1 Synergetix has a procedure in place for the notice and take-down of illegal material. In compliance with section 77 of the Electronic Communications and Transactions Act (No. 25 of 2002) Synergetix’s designated agent for this process is the Internet Service Providers’ Association. ISPA can be reached at +27-10-500-1200 or takedown@ispa.org.za. The notice and take-down procedure can be viewed at http://www.ispa.org.za/code.

4.2 Customers are also notified of the content and procedures of the ISPA Code of Conduct which may be used against any Internet service provider who fails to comply with the code of conduct.

5. Complaints and procedures

5.1 Synergetix cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control. It is the customer’s responsibility to familiarise himself or herself with the procedure set out below and report any cases of violation of this AUP to Synergetix’s designated complaints handling agent. In order for Synergetix to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, sent via fax or e-mail and contain as much information as possible, including, but not limited to:

5.1.1 the origin of abuse or offense, including the website, full mail headers, relevant log file extracts etc.;

5.1.2 any contact details for the source of the complaint;

5.1.3 a brief explanation why the incident is considered to be an offense.

5.2 Synergetix discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied.

6. Consequences of breach of the AUP

6.1 In order to enable Synergetix to monitor adherence to this AUP by customers and their users upon receipt of a complaint, or having become aware of an incident, Synergetix reserves the rights to take any of the following steps:

6.1.1 examine customers’ mail servers to confirm that mails are not being sent from such mail servers through public relay and the results of such checks can be made available to the customer;

6.1.2 examine the mail servers of any customers using Synergetix’s mail servers for “smarthosting” (when the user relays its mail via a Synergetix mail server to a mail server of its own or vice versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Synergetix’s Privacy Policy and the laws of South Africa;

6.1.3 intercept and/or block any incoming or outgoing electronic mail sent to or from Synergetix’s network or through the use of any services provided by Synergetix to the customer should such electronic mail be identified as possible spam or be in contravention of Synergetix’s General and/or applicable Specific Terms and Conditions;

6.1.4 suspend or terminate any and all services or limit portions thereof provided to the customer should it be determined that the customer has engaged in the transmission of spam, whether done so knowingly or otherwise and or has used the services and network of Synergetix for any purpose or activities in violation of this AUP;

6.1.5 pursue any civil legal remedies at its disposal in terms of the General Terms and Condition applicable Specific Terms and Conditions and in law, in addition to any of the remedies set-out hereunder;

6.1.6 if such violation is suspected to be a criminal offence, Synergetix may notify the appropriate law enforcement department of such violation and provide them with all such necessary information and records, as required by law;

6.1.7 in the case of a network, inform the user’s network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct;

6.1.8 in the case of individual users, warn the user; suspend the user’s account and/or revoke or cancel the user’s network access privileges completely;

6.1.9 assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP;

6.1.10 institute civil or criminal proceedings;

6.1.11 share information concerning the incident with other Internet access providers; and

6.1.12 in all cases, charge the offending parties for administrative and legal costs, including machine and human time lost due to the incident, attorney fees, costs resulting from Postmaster responses to complaints from and the clean-up of unsolicited commercial mailings and/or unauthorised bulk mailings and/or news server violations, cleanup and investigation fees.

7. Interception of Communications

Synergetix is required in terms of the Regulation of Interception and Provision of Communication-related Information Act 17 of 2003 to intercept communications. Any interception of communications shall be done strictly in accordance with the requirements of this Act, as and when required by this Act.

8. Amendment of Policy

Synergetix reserves the right to make changes to this AUP or update it from time to time. Where a major change is made, customers will be informed through a notice on our website. Customers and website visitors bear the responsibility to ensure that they have read the changes or updates as the case may be.
If there are any questions regarding this Acceptable Use Policy you may contact us using the information below:

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